Users using Microsoft?s Antivirus OneCare, make sure you make a backup of your emails because according to postings on Microsoft?s forum, when an email has a virus threat attachment it is not removing or quarantining the virus. In fact instead of cleaning or quarantining the item, OneCare may delete all your emails in some cases.
?Very unhappy about this problem as it was reported over a year ago and fixes in the 1.0 release? and ?It never appeared throughout the beta, but suddenly appeared when 1.5 was released? were commented by Stephen Boots, the forum administrator. Although the emails are deleted there might be a chance of recovering them from the OneCare?s quarantine facility although it?s not easy or in some cases impossible. Users are already flooding the forum with post such as ?Is there a chance to recover it?? Well if not, OneCare will have done more damage than any virus in my 30 years of active computing!
In a statement, Microsoft spokesman confirms that the company is working on the issue and a fix will be included in the next update due 13th March. He commented that they are ?working to address an issue where the antimalware engine for OneCare is erroneously quarantining Outlook .pst files or Outlook Express .dbx files, when the .pst file or .dbx file contains an infected attachment?.
Although that they are working out a fix for this major issue with OneCare, Microsoft have incurred a big hit with some several users angry about lost emails. Few days before Microsoft have failed to achieve certification in an independent test of security products and to be more critical OneCare was not capable enough to protect Microsoft?s Vista Operating system against malware. It?s a bit of an issue to trust Microsoft products to secure the safety of your data for now, it?s a bit hit for Microsoft and we hope that the update in March, will make things better.